Terms & Conditions

Balabac Beach Resort – Palawan, Philippines

 By confirming your booking, you agree to the following Terms & Conditions.

 

1. Cancellation by the Guest

If a guest cancels their booking for any reason, the following fees apply:

  • More than 14 days before departure: ₱2,000 per person (admin fee).
  • Exception: Private tour deposits are non-refundable.
  • 7–14 days before departure: 30% of the full amount
  • 0–7 days before departure: 100% of the total price (no refund).No refund for special offers

All cancellation fees are non-refundable and will be charged accordingly. Guests may choose to reschedule their booking to a later date, subject to availability. Note the fees for short-notice rescheduling.


2. Cancellation by the Resort

If the resort must cancel due to:

  • Government-imposed weather warnings
  • Boat trip suspension by the Coast Guard

Guests may choose one of the following options:

  • Rebooking Guests may reschedule to the next available date at no additional cost.
  • Rebooking is subject to availability and must be requested in advance. No fee will be charged for this rescheduling.
  • Changes are permitted only to a room within the same room category. If the booking is changed to a lower room category (downgrade), no refund or price reduction will be granted.
  • In case of cancellations due to a typhoon or other weather-related decisions by the Coast Guard, no refund can be issued.

If a tour cannot be completed due to weather conditions (only upon instruction from the Coast Guard), the service not received can be rescheduled for a later date. (no refund)

The resort is not responsible for missed flights due to delays. Please allow sufficient time in your travel schedule.


3. Change Travel Dates

  • More than 14 days before arrival: A date change is permitted for a fee of PHP 1,000 per person, subject to availability.
  • For short-notice date changes (0-14 days), a fee of 2,000 PHP per person may apply.
  • Tour rescheduling is only possible within the following 12 months.

All date changes are subject to availability.

Please note that in the case of a downgrade when changing dates, no price adjustment or refund will be given.


4. Payment

Full payment must be completed before the tour begins.

Accepted payment methods:

  • Wise
  • Revolut
  • Only Reamining amount Cash before departure

 Please note:

  •  No credit or debit card payments are accepted.
  • There are no ATMs available in Balabac.


5. Assumption of Risk & Liability

 Participation in all tours and activities is entirely at the guest's own risk.

 Balabac Beach Resort, its owners, employees, guides, captains and partners shall not be liable for:

  • Personal injury
  • Illness
  • Death
  • Accidents
  • Loss, theft or damage of personal belongings
  • Missed flights or onward transportation
  • Delays caused by weather or transportation

Guests are solely responsible for their own safety throughout the tour.

 

6. Medical Emergencies

In the event of illness, injury, evacuation, rescue, hospitalization or repatriation, all costs are the sole responsibility of the guest.

We strongly recommend purchasing comprehensive travel and accident insurance before travelling.

 

7. Weather & Sea Conditions

Guest safety is always our highest priority.

Island destinations and tour routes may change without prior notice due to:

  • Weather conditions
  • Strong winds
  • High waves
  • Tide conditions
  • Coast Guard regulations

This includes popular destinations such as Onok Island.

No refunds will be given if locations cannot be visited for safety reasons.

 

8. Electricity & Internet

Balabac Beach Resort provides electricity and Wi-Fi whenever possible.

However, as we operate on a remote island, interruptions may occur due to weather, technical issues or generator maintenance.

No refunds or compensation will be provided for temporary interruptions of electricity or internet service.

 

9. Personal Belongings

Guests are responsible for safeguarding their own belongings.

Balabac Beach Resort accepts no responsibility for:

  • Lost items
  • Stolen items
  • Damaged belongings
  • Wet electronic devices
  • Damaged luggage

We strongly recommend bringing waterproof bags or dry bags during island hopping tours.

 

10. Force Majeure

Balabac Beach Resort shall not be liable for delays, cancellations or changes resulting from circumstances beyond its reasonable control, including but not limited to:

  • Typhoons
  • Tropical storms
  • Heavy rainfall
  • Coast Guard restrictions
  • Government regulations
  • Natural disasters
  • Pandemics
  • Transportation disruptions
  • Civil unrest
  • Other force majeure events

No refunds will be issued in these situations. Guests may request to reschedule their booking, subject to availability.

 

11. Travel Schedule

Our tours depart daily at 3:00 AM only. We strongly recommend arriving in Puerto Princesa at least one day before your tour to avoid missing the departure.

Please also allow sufficient time for your onward travel. Balabac Beach Resort is not responsible for missed tours, flights, ferries, buses, or other connections due to delays during your arrival or return journey.


12. Guest Conduct

Guests are expected to behave respectfully towards other guests, staff, and local communities at all times.

Balabac Beach Resort reserves the right to remove any guest from the tour or resort without refund if they:

  • endanger the safety of others,
  • fail to follow instructions given by our staff or guides,
  • engage in disruptive, abusive, or inappropriate behavior.


13. Alcohol & Illegal Drugs

The possession, use, or distribution of illegal drugs is strictly prohibited.

Guests who are under the influence of alcohol or drugs and are considered a safety risk may be refused participation in activities or removed from the tour without refund.

14. Health & Medical Conditions

Guests are responsible for informing Balabac Beach Resort before the tour begins of any medical conditions, disabilities, allergies, pregnancies, or other health concerns that may affect their participation.

Failure to disclose relevant medical information may result in exclusion from certain activities without refund if deemed necessary for the safety of the guest or others.

15. Damage to Property

Guests are responsible for any loss or damage they intentionally or negligently cause to the property of Balabac Beach Resort, its equipment, vehicles, boats, accommodations, or the property of third parties.

Any repair or replacement costs may be charged to the responsible guest.


16. Photography & Media

Photos and videos may be taken during tours and activities for promotional and marketing purposes, including use on our website and social media platforms.

Guests who do not wish to appear in such material must inform Balabac Beach Resort before the start of the tour.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts in Puerto Princesa City, Palawan, Philippines.

18. Acceptance of Terms


By completing a booking, guests acknowledge that they have read, understood and agreed to these Terms & Conditions.

 

Thank you for choosing Balabac Beach Resort.

We look forward to welcoming you and providing you with a safe, enjoyable, and unforgettable experience in Balabac.

July, 2026


SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.